Last Updated Date: 25th August, 2025

1. General Policy

At Ahsum LLC, we strive to provide high-quality products sourced directly from brands and authorized suppliers. We want you to be satisfied with your purchase, whether made through Amazon or directly on our website. This Refund & Returns Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

2. Purchases Made on Amazon

• If you purchased our products through Amazon, your order is covered under Amazon’s Return and Refund Policies.

• Please initiate your return directly through your Amazon account.

• Amazon’s return policy may differ from ours, and their terms will apply in such cases.

3. Purchases Made on Our Website

For products purchased directly from Ahsum LLC’s website:

• Eligibility for Returns:

  • Returns are accepted within [15/30] days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase (order confirmation or invoice) is required.

• Non-Returnable Items:

  • Perishable goods, food items, or products marked as Final Sale.

  • Opened or used items that cannot be resold for health, safety, or quality reasons.

  • Customized or special-order products.

• Refunds:

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method within [7–14 business days].

  • Shipping fees are non-refundable unless the return is due to our error.

• Exchanges:

  • Exchanges are allowed only for defective or damaged products.

  • If the same item is unavailable, a refund or store credit may be issued.

4. Return Process

To initiate a return for website purchases:

1. Contact our Customer Support team at support@ahsumllc.com with your order number and reason for return.

2. We will provide return instructions and a return authorization (if eligible).

3. Ship the item back to us in secure packaging.

   • Customers are responsible for return shipping costs unless the return is due to our error.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within [48 hours] of delivery.

• We may request photo evidence before authorizing a return or replacement.

6. Wholesale Orders

• All wholesale orders are final and non-refundable once confirmed and shipped, except in cases of defective or incorrect items supplied by Ahsum LLC.

• Wholesale partners must inspect shipments upon delivery and notify us within [5 business days] of any discrepancies.

7. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Ahsum LLC
Email: support@ahsumllc.com
Phone: (416) 388-9694
Address: Sheridan WY, #82801 - USA